Frequently Asked Questions


  • Banking Details

    Why do I need to enter my banking details? 

    The banking details are required for the payout process. This will be the bank account where the funds will be paid into once you request a payout as an Instructor. The banking details are not verified so make sure it is correct.

    This is only applicable for Instructors that are offering courses for a fee.

    Monthly subscription.

    The monthly subscription is managed via the Payfast process that was completed at the enrollment as an instructor. The entering of the banking details will not alter the subscription.

    If you have any questions please contact us.

  • Registration

    How to register an account. 

    Follow the link to Then at the top right of the screen, select the person icon, then select register.

    Complete all the relevant details and at the bottom select register.

    This will ensure that you will have access to all the courses as a student.

    How to register an instructor account. 

    An Instructor account will allow you to view and partake in courses and upload your own courses.

    Follow the registration process as above. Once you have registered an account and are logged in your account, select Become an Instructor at the bottom of the home page under Links.

    There are two plans that you may choose from. The free plan is the default plan for a new user. If you wish to change to the paid subscription then select the VideoLearn Pro plan.

    Enter your banking details at the bottom and then Enroll as an Instructor.

    The page will follow to the Payfast platform where you may complete the subscription option. Once you have completed the process, your plan is changed to the paid plan with all the full benefits. You may, at any time, change back to the free plan.

    The page explains the difference between the free and the paid plan.

    If you have any questions, please contact us.

  • Settings

    Account Settings.

    Once you are logged in to your account. Select the person icon on the right-hand top and select Account settings.

    User Info

    This is covered in Registration of an account.

    Banking Details.

    This is covered under banking details.

    My Channel.

    VideoLearn’s uses the concept of channels to group instructor courses together and to allow an Instructor to brand their channel and advertise their courses together.

    My Channel is where you manage what is illustrated on the space you obtain in the home screen.

    Your channel URL. This is the dedicated URL for your channel. Once you use the URL the link will take you to your personal channel within VideoLearn and will skip the General Home page. You may use this URL as a link form your website or another platform.

    Make your channel private. 

    This will allow your channel to not be publicly available. Your channel will not be listed among the other channels on the VideoLearn Home page and a person that follows your channel will not be able to view the home page of VideoLearn.

    Channel Title

    Create your own unique channel name.


    This is the description that will be visible on the home screen to describe your channel.


    This box allows a more descriptive of the channel. This is viewable once a person has followed your channel.

    Cover Image

    You can upload a cover image.

    Embed URL

    You can also upload a URL if the image is placed on a server or to load your blog or website as part of your channel page.

    Embed Height

    The recommended default is 500px

    If you have any questions please contact us.


  • Creating a New Course

    How to create a new course.

    Make sure you are logged in your account.

    At the right top select the person and log in.

    Complete the email address and the password.

    Once you are logged in then on the left-hand side of the screen select the circle with the triangle. On the pop-out select courses.

    Next to the search bar select the circle with the plus.

    Course Setup

    Requirements to save a course

    The following boxes are the minimum requirements to save a course:

    Course type; Course Category; Title; Short Description; Course Fee; Course Duration.

    Course type

    There are two types of courses, On-Demand and Virtual Instructor Led.

    Virtual instructor Led courses are for those that want to create a once-off course where content can be provided and a virtual lecture can be scheduled. This is not for multiple presentations but only a single event.

    On-Demand courses are not led by a virtual class but are self-paced. Virtual events can be created differently and also multiple times with On-Demand courses.

    Course Category

    There are categories for courses to help the student search under relevant categories. If there is no applicable category please send the admin an email with a request.

    Course Prerequisite 

    You have the option to list prerequisite for your courses.

    Related Courses

    You may indicate what other courses are related to the new course.


    Has Assessment/Exam

    If this boxed is check the assessment option will open at the bottom of the page. This assessment is when you want to create a single assessment at the end of the course. This is not for multiple assessments or even for assessments throughout the course but only for a final assessment/exam at the end of the course.

    You may enter the pass percentage for the assessment.

    How many time the student may retry to meet the pass percentage

    You may then indicate if the assessment must be weighted and also what percentage of the final assessment must be weighted.

    As noted in the page this is only applicable for multiple choice questions for now.

    There are 4 options for the final assessment.

    Multiple choice, Text, Iframe, Information.

    If there is no final assessment then leave the box unchecked.

    If you want assessments within the course, this is covered under Curriculum design.

    Pre-Payment Notification

    Allows you to place a notification on the payment page to warn the student of something before making a payment, like if the course has an age restriction, or some geographical restriction that prevents anyone from doing the course.

    Disable Certificate

    The system automatically sends a  certificate of completion to the student once a course is completed. If this box is checked the student will not receive any certificate.

    Custom Enrollment Form

    This allows for alternative questions before a student can enrol in a course.

    Enable course expiry

    An expiration time can be included as to how long will you allow a student to complete a course or on which date the course will no longer be available.

    Instructor hold after course completion

    You have the option to place a hold on the completion of a course to review assessments.

    Paid for (Only on Pro package)

    The option to offer the courses for free or at a cost.

    The free plan requires that all courses must be sold at a minimum of R50 where 15% will be charged for admin fee and the rest will be available for the instructor to request as a payout.

    Payout split (Only on Pro package)

    There is an option to split the payout with another instructor.

    Private Course (Only on Pro package)

    The course can be offered as a private course. A dedicated URL is provided and an access code. The course will not be publicly available but the URL and Access code can be shared with students to access the course privately.

    Course Info


    The Title of the Course or content.

    Short Description

    This is to list a short description of the course. Keep to one, maybe two scentences.

    Course description.

    This allows for a more elaborate description and even more options as the textbox allows.

    What will the course offer? 

    This box is to indicate what will be offered in the course.

    The course description and then what will the course offer boxes be left blank as well.

    Course Fee

    The amount that will be charged for the course. There is a minimum of R50 per course. On the Pro plan courses may be offered at no cost.

    Course Duration

    This indicates the Duration of the Course. The Hours can be edited.

    Upload Cover Image

    An image can be uploaded.

    Introduction Video

    An Introduction video can also be uploaded. The System requires at least one save before the video can be added.


    The Objectives of the Course

    Select the plus and add as many objectives for the course as required.


    The requirements to partake in the course.

    Select the plus sign and add as many requirements as needed.


    This allows entering data if this is applicable.

    Select the plus sign and complete the boxes.

    Select Save changes and the profile of the course will be created and saved.

    Continue to create a course.

    At the top box (Course Setup) the option Manage Curriculum in blue will be available. This is to add the curriculum.

    A Course will then have two sections. The one is the profile page where all the content related to the course can be edited or added. Then the second part is the curriculum.

    For curriculum development see the tutorial for Manage Curriculum.

  • Enrolling for a course

    How do I enroll for a course?

    In order to enroll for a course you will need to be a registered VideoLearn user. You can follow registration under the FAQ's for more information.

    Once you are logged in, you can can either search for a course. Or browse for a course by category. You can also go to an Instructor's channel and view the available courses.

    Ince you have found a course that interests you, click the green enroll button on the course details screen. The next step will be to make the payment. Payment can be made either via PayFast, or via EFT. Eft payments takes up to 48 hours to clear, where payfast payments are immediate.

    Once your payment is made, you can go back to the course details screen, then click the green Start button to start your course.

    Some courses have assessments and an Accreditation, once you have completed the assessment your accreditation will be allocated by the instructor.

  • Manage Curriculum

    How to manage the curriculum.

    You must be logged in to your account, select Courses and then the course you already created the profile. Then select Manage Curriculum.

    Select the round plus sign next to the search bar.


    The platform functions in such a manner that the category is mainly a heading that can be repeated. If you have several content under one heading then you may repeat the category and all the content under the same category will be listed together for the student. It is as the name states the categorization of content.


    The name that will be used under each category, Lesson, Session, etc.


    There are several options to add content.

    The default is the assessment. This assessment allows for multiple assessments throughout the course.

    Select Assessment.

    Then at the bottom enter the Pass percentage, the retry limit. The weighted scoring and how much must be included in the final score. Then there is four option again to create an assessment. At the moment it is only the multiple-choice questions that can carry grading.

    Select Document

    Under Content-Type, you can select Document. This will allow you to search for a PDF document and upload the document.

    Select Image

    You may select an image and upload it.

    Select Text

    The textbox has several options to use. This is the most comprehensive option to add content.


    This option also allows you to use the textbox to your advantage. The Upload option allows the student to submit a document to the lecturer.

    Select Video. 

    This option allows you to upload a video to the server where it is also encrypted for protection. If you wish to use a URL link from another website then rather select the Text and create a description with a link to the website. Or use the External Video Embed content type.

    Display Order

    This is the numbering sequence you wish the content must follow. You may change the numbering, it may also skip numbers, or you can leave it and the system will number automatically as you created the content.


    There are two options. If a large number of content is loaded you can select Save and New. The system will then save and clear the boxes for the new content. If it is a single upload you may then save changes and then back to the list.

    The list will indicate the order of content.

    There are two other options next to the add content sign. You may download the content as a zip file. The other option is that you can upload a saved zip file. This helps with creating a duplicate course.

    Once you are done with curriculum development you may select the name of the course under the heading Course Curriculum. The page will direct to the course profile.

    Submit for approval.

    To make this course publicly available you must submit it for approval. Follow the process, once you have submitted the course, the admin will review the content and approve if appropriate. Once this is done the course will be public or private.

    All the courses either in the process or those that are approved will be listed under Courses.


  • VideoLearn Features

    • Normal User / Student

      • Browse a course

      • Enroll in a course

      • Pay for the course

        • Pay using PayFast

        • Pay using EFT

      • Complete the course curriculum

        • Complete self-study curriculum based on course setup

        • Start interactive / virtual instructor led session

      • Complete optional assessment

      • Collaborate where course allows

      • View/Receive certificate

      • View My Courses

        • List of enrolled courses

        • Course progress

        • Certificate for completed courses

        • Shows course grading achieved

        • View instructor feedback

        • See curriculum progress

    • Instructor / Course Management

      • Onboard as instructor

        • Select Subscription option

          • Free

            • Load of public courses

            • Earn money

          • Paid For

            • Load of public courses

            • Earn money

            • Revenue split with other instructors

            • Create a personalized channel

            • Invite students to a course

            • Private courses

            • Create free courses

      • Grade Books (Define A, A+, B, C) grading structures

      • Course Management

        • Course category

        • Course Type

          • On Demand (Self study curriculum)

          • Virtual instructor led (Zoom, Teams, Jitsi, etc)

        • Define pre-requisite courses

        • Maintain related courses

        • Mark as paid-for or free

        • Load assessments for scoring / grading

          • Multiple Choice (Automatic marking and scoring)

          • Text (Feedback / Collaborate)

          • Information block

          • Assessment time limit (*Coming soon)

            • Time limit the completion of an assessment

        • Course expiry

          • Multiple expiry options to limit how long a student has to complete a course

        • Disable certificates if you provide your own or use our default certificate as proof of completion

        • Course duration

        • Accreditations (Who accredits the course, this is optional)

        • Payout split

          • Share course revenue with multiple instructors or users

          • Allows collaboration

          • More than one person can benefit from selling of the course

        • Schedule Course (*Coming soon)

          • Allows a course only to be available on schedule

          • Useful for managing semesters and preventing students from skipping ahead too far

        • Manage curriculum

          • Assessment (Load assessment as part of curriculum to assess ongoing progress)

          • Document (PDF reading / download)

          • External Video Embed

          • Forum Topic (*Coming soon)

            • Allows all students to collaborate

          • Virtual Instructor Session (*Coming soon)

            • Allows students to schedule private sessions with instructor

            • Allows all students to video call together and collaborate

            • Schedule multiple available slots for selection by students

          • Image

          • Text (Links, information, practical, collaborate etc)

          • Upload (Allows students to upload files for manual review)

            • Useful for practicals

          • Video (This is what VideoLearn is all about)

            • Most powerful feature

            • Upload up to 8GB video files per curriculum item (Unlimited for course)

            • Encrypted dynamic streaming based on device or connection speed

            • Secure video, instructors maintain full rights to content, unlike public sites eg. Youtube. Our videos are DRm protected and encrypted at rest.

            • Never shared with anyone and protected from copy (*As far as technically possible)

            • Up to 4K quality streaming, streaming quality better than most public sites due to premium video encoder and streaming technology.

        • Manage enrollments

          • See who enrolled for a course

          • Invite user to course

          • Message students and keep them informed

          • Edit enrollment

          • View score and grading

          • View student certificate

          • View assessment

          • View curriculum progress

          • Collaborate with students

        • Payouts

          • View transactions and courses sold

          • Request payout to bank account

        • Channel

          • Channel title

          • Bio

          • Channel image

          • Lists instructor courses

          • Make channel private

          • Embed external content on channel like live streams or website

Session Expiration Warning

You've been inactive for a while. For your security, we'll log you out automatically. Click "Stay Online" to continue your session.

Your session will expire in 120 seconds.